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Our Promise to You:
- We understand the special value of your watch. While in our custody, your timepiece will be treated with the utmost professional care.
- You will be given an itemized estimate of all work to be performed on your watch and all repair costs before any work is done.
- We will use only time-tested watchmaker's tools and techniques in the repair of your timepiece... no shortcuts or quick fixes. All work will be done in accordance with the Watchmaker's Code of Ethics
- If our repair fails within one (1) year, and you return the watch to us, we will repair the watch again at no charge or refund your money.*
- Your watch will be carefully packaged and returned to you via insured carrier.
- And most important: We want you to be completely satisfied with our work! If you are happy with our repair work, please tell your friends! If you are unhappy with our work for any reason please tell us! We'll do everything we can to make it right!
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*Our very reasonable "fine print":
- We fully guarantee our work, but we are not responsible for failures unrelated to our original repair, or damage done by someone else working on (or tinkering with) the watch.
- Some vintage watches are capable of very accurate timekeeping and some are not. Some of them were not good timekeepers when they were brand new, and we can't magically turn them into good timekeepers when we restore them. We will adjust your watch for best possible timekeeping before it leaves our shop, but we recognize that these are vintage watches and we make no warranty as to their accuracy or suitability for any particular time-keeping purpose.
- We are not responsible for loss and/or damage suffered while the watch is in transit, though we have never lost a watch or had a properly packaged watch arrive in damaged condition.
- Warranty does not cover water-resistance, bands, bracelets and/or crystals, or damage caused by impact or abuse. Most vintage watches should NOT be considered water-resistant!
- Repair or refund is at our sole discrection.
- Warranty is non-transferable.
- To submit a warranty claim, customer must return watch to Renaissance Watch Repair with copy of our original repair invoice within the one-year warranty period. Customer is responsible for all shipping and handling charges for warranty repairs.
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