Don't take our word for it...
Here's what our customers say about Renaissance Watch Repair:
"I just wanted you to know how pleased I was with your service and repair of my great grandmother's watch. It was very difficult to send such a prized possession away. You were considerate with your handling of the watch, your immediate correspondence and quick repair service added to my comfort level. I was so pleased with the results and your loving care with the process. Thank you so much!"
"I wanted to wait until I had lived with all my repaired pocket watches a short while before sending you a thank you. I am overwhelmed at the skilled workmanship you have displayed in refurbishing these cherished timepieces. Since setting the time when I received them a week ago, I have not needed to adjust any of them one iota. Not only are they beautiful to look at, they all keep excellent time. My congratulations to you for a superb job and please pass along my gratitude to the craftsman who did the case repair. Again, many, many thanks. True craftsmanship is in such short supply in this day and age, I am very pleased I was able to take advantage of yours."
"Just wanted to let you know I'm very pleased with the repair of my Omega. It was my dad's watch and to have it in such great condition is a real joy. Thanks for the quality workmanship"
"I am dropping you this note, because I owe you an apology. In all the excitement, after receiving my grandmother's repaired watch - I forgot to thank you! I just want you to know that the watch works perfectly, keeps unbelievably precise time (against satellite digital kitchen clock!) and you made me very happy - since I had not used it for ten years (it was lying around smashed in the closet). I was amazed by your reasonable pricing. Frankly, the reason, why I waited for 10 years with this repair was mainly because I was afraid of the cost! I will recommend you to anyone with pocket watch needs and likewise I will send all of mine your way. I hope your business flourishes and you make many others equally happy! Thank you again!"
"It was a pleasure doing business with you. The repairs were done as originally quoted plus you found an additional issue that you repaired without cost to me. The watch could not have looked better when it was new in 1898. You are truly a master craftsman."
"The watch arrived yesterday afternoon and has been keeping perfect time, also, thanks for polishing up the case. The watch never looked better. I had no idea where or how to start about fixing the watch and after browsing the internet for awhile, your website impressed me the most. I'm so glad I chose you to do the work. Thanks to everyone at Renaissance Watch Repair for fixing my watch."
"Thank you for your great customer service (professionalism and integrity too). Sometimes I feel like it's a lost art!"
"I have received my watch safe and sound. Thank you so much for your help and the wonderful customer service. I truly know I will enjoy my watch for many years to come. Thanks again for all that you did for me."
"I want to thank you for the wonderful workmanship on my husband's family pocket watch. It will be cherished for many years to come by the family."
"Your adoption of the business name of 'Renaissance Watch Repair' is a most suitable appellation as your service and spirit of communication speak of an earlier and more honorable era. My compliments to you for standing nearly alone in the turbulent and generally inconsiderate sea of contemporary businesses. Service and courtesy such as you have afforded me deserve notoriety."
"I've been meaning to email and let you know how pleased I am with the work you did on the watch. It looks terrific and is running like a top! Thank you for your thoroughly professional service and care of this watch with enormous sentimental value. The level of communication and customer service has been great."
"Thanks so much for fixing my watch. I almost look forward to its needing maintenance again so I can put it in your trustworthy hands!"
"Just wanted to let you know the watch arrived today and it looks and runs great! Thanks again for another great job!"
"I am carrying my Illinois A. Lincoln that you restored and it is in fantastic shape. The watch keeps almost perfect time, the dial that was refinished is like new, and the watch is beautiful. I own 8 pocket watches and have had most of them worked on by various people and your work is by far the best. It was worth the wait. Thank you."
"Excellent work! I am very impressed with all the work that was done."
"We gave the watch to our son for graduation. He loved it. Thank you for the very fine work you did on this watch. We appreciate it. Tom has something he will value and prize for many more years to come. We have you to thank for restoring it to working order once again."
"The watch arrived yesterday without any problems. It is running just great. You did a fantastic job on this watch. I'm really happy with the watch, it kept perfect time overnite and for the age it is, it looks great all polished up."
"We received the watch today. It is beautiful! My wife and I both agree that you love what you do. Many thanks for your kind attention and help to service this heirloom."
"The watch arrived yesterday, in great shape. I can't tell you how proud I am to have it "back in service." I will certainly send it back in 2 years for oiling and adjustment, and will highly recommend your work to my railroad buff friends who might have family railroad pocket watches. "
"Our pocket watch arrived in fine shape. You did a great job and we are so pleased with the way it looks and runs now. All your communications were timely and up to date. I would recommend your services to anyone looking for repairs to an antique watch."
"The watch arrived today. It looks great and is running fine. I want to express my appreciation for all your efforts and fine work. I am sure my son is going to be very happy to have the watch in such good shape. It is definitely older and in better shape now than I am. Thank you again."
"I picked up my Longines watch today, it looks wonderful. Thanks again!"
"My watch arrived safely and I am so very pleased to have it running again - PERFECTLY!!. The watch and I have grown old together and it is very special to me so I thank you all at Renaissance for a job well done."
"Got back the watch and it is beautiful. I am very pleased with the work and I am sending another watch for you to take a look at. "
"Thank you so much for the wonderful job you did; restoring and servicing my watch. It arrived yesterday; a day early. I have already recommended your shop to my aunt who has a Hamilton watch that she inherited from her father. I intend to make recommendations to two of my brothers' in law. They have their grandfathers' pocket watches; a Waltham and a Hamilton. Thanks again for the superb work."
"The only thing I have to say is WOW! Thank you very much. It is fantastic to have my watch back in my pocket again."
"I got my watch back from your company today and I want to thank you. The work you did is outstanding! The watch turned out beautiful, more then I expected. I will keep you in mind for future repairs."
"The aircraft clock is perfect now. Thank you for all your help in this matter. I certainly will recommend you highly!"
"I cannot thank you enough for the amazing job you did. One would never know it had been damaged. I have been trying to locate someone [to repair this watch] for four years!"
"Received my refinished watch dial today and am very pleased. You did a great job. I have a Longines I want to send you and have the dial refinished also."
"Thanks very much for fixing the watch. I look forward to seeing my wife wear it. You will get my business again when I need it, as well as my recommendation to anyone who needs a watch repaired."
"I am very pleased with the watch, and you have been very pleasant to work with. Thank you very much."
"We gave Dad the watch last weekend, and my dad, who is rarely emotional, seemed genuinely touched. He said it was too nice and too valuable to wear, yet every time I have seen him since, he has had it on. Thank you for taking the extra care and making the extra effort to bring these memories back to life for my dad."
"I received the watch, and you have exceeded my expectations with not only the quality of the repair but with the high degree of professionalism you've displayed from the moment I first contacted you. I will be sure to communicate my experience with your great service."
"I'm more than impressed with your honesty and integrity in evaluating this watch. For this, I will always use you for my repair needs and will heartily recommend you to anyone who needs your services. "
"I appreciate the advice and also the extra time you spent on my Hamilton watch. It seems like behavior or concern from another era, much as the watch is from another time."
"You did a great job. The watches look wonderful. Your communications were always very timely. I will, of course recommend you to all my friends. Cheers!"
"The watch arrived on Saturday. I looks and runs great. Thanks again for the wonderful service. I plan on sending you a Gruen Curvex shortly."
"I am delighted to have my Dad's watch back in working order. You have been so nice and cooperative in seeking the right parts. You and your company are great to work with and this 'Southern Lady' does appreciate all you have done."
"The watch looks fantastic and is functioning well. I am really pleased with the look of the band that you selected and know my husband will love it. Having this repair done through your business has been a pleasure. You have been very responsive, prompt and helpful. I will be singing your praises far and wide!"
The comments above are actual unsolicited comments from our customers.
All original letters or emails are on file in our office.
Renaissance Watch Repair
15100 SE 38th Street
Suite 101 PMB 746
Bellevue, WA 98006
425-641-6313
Email: info@pocketwatchrepair.com